Q: How can I be sure that the jewelry I purchase is authentic?

A: All merchandise sold by LavishlyHip is sourced directly from the designer/brand and is 100% authentic. We have built long-term relationships with many of our brands.  We are authorized retailers for Kendra Scott, Chan Luu, Sheila Fajl and Love Heals since 2010.

Q: I forgot my password.

A: In the sign in screen, you can click the highlighted area “Forgot My Password”.

Q: Is it safe to use my credit card on your site?

A: Shopping at LavishlyHip.com is safe. We use a 256 bit encryption by using HTTPS to ensure all transactions are securely processed. 

Q: If I’ve added an item in my cart, does that guarantee that I have the item?

A: Your cart is not guaranteed until you check-out and complete your payment.

We do our best to maintain up-to-date inventory, but during times of increased shopping traffic, inventory discrepancies may sometimes occur. If we are unable to fulfill your order in its entirety, you will receive an email notification, and will be refunded for any sold-out items.

Q: Will sales tax be charged?

A: We have inventory in several states for our select stores.  At this time, we are charging sales tax for the following states:

Arizona
California
Connecticut
Florida
Indiana
Kentucky
Maryland
Massachusetts
New Jersey
Nevada
Pennsylvania
South Carolina
Tennessee
Texas
Washington

Q: What forms of payment do you accept?

A: We currently accept all major credit cards -- Visa, MasterCard, Discover, and American Express.  We also accept PayPal and Amazon Pay.

Q: Do I have to be home for delivery of the package?

A: Orders of $150 and more will require signature to accept the package to help insure its delivery. USPS will leave a notice if no one is available.

Q: Is shipping free?

A: Standard shipping is free for orders totaling $25 and more. For orders under $25, there is a flat rate standard shipping fee of $5. 

Q: Can I expedite my shipping?

A: At this time we do not offer expedite shipping. We do expect to offer this service in the future.

Q: How can I be sure that my order has been processed?

A: Once an order has been placed, you will receive an Order Confirmation email. If you do not receive an Order Confirmation email within 24 hours, please first check your Spam folder. If the email is not in your Spam folder, please send an email to custserv@lavishlyhip.com.

Q: How long will it be before I receive my order?

A: We fulfill orders within 2 business days of receipt. Every customer will receive an auto-generated email with the tracking number when the shipping label is created.

Our free standard shipping is via USPS 1st Class. The post office estimates this shipping method to take 3-5 business days.   These are estimates and 1st Class is not a guaranteed delivery method.  We hope our customers understand, we are dependent on USPS transportation channels.  

Q: What is the status of my order?

A: You will receive an auto-generated email with the tracking information once your order has shipped.  Please allow 24 hours for the tracking information to be active.

Creating an 'Account' with us will allow for easy checking of your order status.

Q: What if I want my jewelry gift-wrapped?

A: Every piece of jewelry we ship will arrive in a LavishlyHip gift box with its organza bag or designer pouch. We consider every order a gift!

Q: Can I remove items from my order after I check out?

A: If you would like to revise your order, please email us at custserv@lavishlyhip.com with the subject heading as "REVISE ORDER: YOUR NAME – YOUR ORDER CONFIRMATION NUMBER". Emails must be received by us within 2 hours of completing your order.   We will do our best to modify your order per your request.

After this time period, we will not be able to revise your order.

Q: Can I cancel my order?

A:  We make every effort to ship orders as quickly as possible. We may be able to cancel your order if the request is received within 2 hours of your order's completion. Please email us at custserv@lavishlyhip.com with subject heading as "CANCEL ORDER: YOUR NAME – YOUR ORDER CONFIRMATION NUMBER".

Q: What should I do if I receive a damaged/ incorrect item?

A: First, our apologies for sending an incorrect or damaged item.  Please email us at custserv@lavishlyhip.com within 10 days of the purchase date. Please include the original invoice with your return, and note the specific defect or error.

Q: Can I return my purchase?

A: If you are not 100% satisfied, you can return any unworn item for a full refund within 30 days of shipment. Returns must be in unused condition with all its original tags intact, as originally shipped and in its gift box. To request a return, please email us at custserv@LavishlyHip.com with subject heading as "RETURN REQUEST: YOUR NAME-YOUR ORDER CONFIRMATION NUMBER". Please include the item and your reason for the return in the body of the email. We request the return reason as it allow us to better serve our customers.

We will provide the return authorization number, a prepaid return label and instructions. Expedited shipping charges are not refundable.

Q: How long does it take to receive my refund?

A: Once a return is received, your refund will be posted to the original form of payment within 3 business days. 

Please note:  Refund processing is dependent on your bank or credit card company.  Refunds cannot be processed to a different payment method other than the one that was used for the original order.

Q: Do you ship internationally?

A: At time, we do not ship internationally.  We do expect to offer this service in the future.

Q: Do you offer jewelry repair?

A: We do not offer jewelry repair services.